Support

Contact us

The quickest way is Profile > Settings > Help and support in the app. You can also write to us using the contact details at the end of this page, when they are shown. Please include your app version, your iPhone model and iOS version, and what happened. We will never ask for your password or payment details.

Subscription and purchases

• To manage or cancel Innerwink+, open Settings on your iPhone, tap your name, then Subscriptions, then Innerwink. Subscriptions are billed and managed by Apple.
• If a purchase does not show up, open the Innerwink+ screen in the app and tap "Restore purchases", with the same Apple Account you used to buy.
• Refund requests are handled by Apple at reportaproblem.apple.com.

Daily reminders

If you do not get your reminder, check that notifications are allowed for Innerwink in your iPhone Settings, that reminders are on in Profile > Settings > Notifications, and that Focus or Do Not Disturb is not hiding them.

Language and listening

Innerwink follows your iPhone language and you can change it in Profile > Settings > Language. Listening to readings is part of Innerwink+ and may not be available in every language yet.

Your data

You can export your data, delete your choices and delete your account in Profile > Settings > Privacy and data. See the Delete account page for the steps and what is removed.

Changed phone or reinstalled the app

Innerwink uses an anonymous identity instead of a sign-in. If you change devices or delete the app, your earlier history may not come back. Your Innerwink+ subscription can be restored with the same Apple Account.